Shipping & Returns
Absolutely NO REFUNDS & NO EXCHANGES!
- The shipping and handling fees are non-refundable.
- Because many of our items are limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via email.
We do not make exceptions to this policy.
Orders placed after 4pm CST will be processed the following business day and shipped within 48 hours. Any order placed after 3pm CST will be processed on the following business day.
We ship via USPS and a third-party vendor in Europe. All options are provided via checkout.
DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS
How do I know if my order has been shipped?
Processing time for orders is 1-3 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, and promotions. Extended delays can also occur during the months of February-April and November-December. Your order may be shipped 3-5 business days after the order is placed. Your order confirmation email will state the current processing time. Once shipped, delivery time within the United States is within 5 business days and 10-21 business days internationally. Delivery dates are estimated, not guaranteed. We do not offer express/overnight shipping at this time.
Once the order ships, a tracking number will be emailed to you. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. All orders are shipped via USPS.
Please note we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.
If you have not received a tracking number after 3 business days, please email us at customer service firstname.lastname@example.org. Please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please be sure your shipping address is complete and correct (including apt and house numbers) as this may also delay your order from being shipped.
Additional information for International customers:
We ship United States only via FedEx, DHL, UPS and USPS (United States Postal Service) first class international mail. International and Military orders may take up to 20 business days or longer to arrive. Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore cannot be reimbursed by Rise Fly LLC. Sometimes, these fees must be paid in order to receive your package. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. Please be aware some international countries do not scan the package once it arrives in your country. If more than 20 business days pass, please contact your local post office or customs as the package may be held there.
The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail.
After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change or cancel your order within the same day your order is made. If you contact us after the day you placed the order, we cannot guarantee the order can be changed or cancelled. This is partly due to the fact that most times we process orders during non business days/hours to ensure fast shipping. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately, we will not be able to cancel the order or issue a refund. We can only ship to the address entered in PayPal checkout. If your address is incorrect, please email Customer service email@example.com immediately.
What will happen if my package is undeliverable to my address?
First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at firstname.lastname@example.org and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable, etc address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or re sending the order. Please be sure to enter your shipping address in PayPal correctly to avoid delays in receiving your order. We do not refund shipping fees.
What payment options do you accept?
We accept payments via Credit Card via PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card in to avoid delays or declines.
We’re Sorry, We Do Not Accept: CODs, Layaway plan, Personal Checks, or Money Orders.
**Please note PayPal” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.
What is your return policy?
ALL SALES ARE FINAL. Due to the intimate nature of this product, we do not give refunds, exchanges or credits for any reason. We do not accept returns. Please measure your waist/thighs /body and/or email us with any questions prior to making a purchase. Please read the full descriptions for the product you are interested in purchasing. Any unauthorized returns will be refused and returned to you. Please read all disclosures and Shipping and Return Policy prior to making a purchase. We do not offer any warranties or repairs. All apparel, jewelry, sleepwear, undergarment, accessories, shoes and socks are also non refundable, exchangeable or returnable. By completing your purchase, you agree to these terms.